Support

We're here to help. Most questions are answered below - and you can always email us.

Email support

johnny.thompson9@outlook.com - we aim to reply within 2-3 business days.

How do health buffs work?

With your permission, Aura Rivals reads your Apple Health activity - steps, distance, workouts, sleep, heart data and more - and converts it into attribute bonuses on your character. The more active and rested you are, the stronger you get. All of it is computed on your device; nothing is uploaded.

What is Mind Training?

Mind Training rewards time spent in healthy real-world app categories - mindfulness, learning, social, music, reading, and fitness - with bonus attributes. You can use a manual daily check-in (honor system) or, where available, connect real Screen Time so buffs are granted automatically from your actual usage.

What is Passive Mode?

Passive Mode lets you keep progressing while you go about your day. As you move, nearby auto-battles and loot pickups resolve in the background, and you get a recap the next time you open the app.

What are Gold and Crystal Shards?

Gold is the standard currency you earn from battles and loot; spend it in the shop and at the endless Gold Shrine. Crystal Shards are the premium currency used for fast healing, weapon re-forging, and buffs. You earn Shards occasionally in-game, and can also purchase them.

How do I restore my purchases?

Crystal Shard packs are consumable in-app purchases tied to your Apple ID. If a purchase didn't deliver, first check your internet connection and reopen the shop. If it still hasn't arrived, email us with your receipt and we'll make it right.

How do I manage or revoke Health and Location access?

Open iOS Settings > Privacy & Security, then choose Health or Location Services and adjust Aura Rivals' permissions. The game still works without them - you'll just miss the real-life buffs and the live map experience.

How do I delete my data?

Your data lives on your device (and optionally your private iCloud). Deleting the app removes the local data it created. In-app reset options are also available to wipe your character build.

Which devices are supported?

Aura Rivals runs on iPhone with iOS 17 or later.

Still stuck? Email johnny.thompson9@outlook.com and we'll get you sorted.